Shipping policy

Shipping Policy

At PRIVADA, we’re committed to delivering high-quality products with clarity, care, and transparency. This Shipping Policy outlines how and when you can expect your order to arrive.

📦 Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once processed, you will receive an email confirmation with your tracking number.

  • During high-demand periods, processing may take slightly longer, but we’ll always notify you if that happens.

🌍 Shipping Locations

We currently ship to:

  • 🇺🇸 United States

  • 🇨🇦 Canada

  • 🇦🇺 Australia

If your country is not listed above, we do not offer shipping there at this time.

🚚 Estimated Delivery Times

All orders are shipped with free standard shipping. Delivery estimates begin after your order has been processed.

Region Estimated Delivery Time
USA 7–14 business days
Canada 7–14 business days
Australia 7–14 business days

💸 Shipping Costs

  • Shipping is completely free — no minimum purchase required.

  • No express or paid upgrades are available.

🛃 Customs, Duties & Import Taxes

  • For Canada and Australia orders, customs and import taxes may apply depending on your country’s regulations.

  • Customers are responsible for any applicable duties or import fees.

  • PRIVADA is not liable for delays due to customs.

📍 Shipping Origin

All orders are shipped directly from our fulfillment center in Dongguan, Guangdong, China.
We partner with trusted carriers such as YunExpress, 4PX, and USPS for reliable delivery.

📦 Tracking Your Order

  • Once your order is shipped, you’ll receive a tracking number by email.

  • You can track your shipment through our Order Tracking Page or via the courier’s website.

🚫 Lost or Delayed Packages

If your tracking information shows “delivered” but you haven’t received your package:

  1. Double-check the shipping address on your order confirmation.

  2. Check with neighbors or building staff.

  3. Wait 24–48 hours — carriers sometimes mark packages delivered before they actually arrive.

If the issue persists, contact us at contact@shopprivada.com and we’ll investigate promptly.

📮 Wrong Address Disclaimer

Please ensure your shipping address is accurate at the time of order.
PRIVADA is not responsible for orders delayed or lost due to incorrect address information provided by the customer.

🕓 Shipping Delays

We do our best to meet delivery timelines, but delays may occur due to:

  • Carrier issues

  • Weather disruptions

  • Customs inspections

  • Peak seasonal volume

We appreciate your understanding and will keep you updated should delays arise.

❓ Need Help?

If you have any questions about your shipping, contact us anytime:

📧 Email: contact@shopprivada.com