Refund policy

Return & Refund Policy

We want you to love every detail of your PRIVADA purchase. If something isn’t perfect, we’re here to make it right.

🔁 Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • Items must be unused, unworn, and in original packaging, with all tags attached.

  • Proof of purchase (e.g. order number or receipt) is required.

  • Items must be authorized for return before sending them back.

To start a return, please email us at contact@shopprivada.com.
Unsolicited returns will not be accepted.

Once approved, we’ll provide:

  • A prepaid return shipping label

  • Clear return instructions for packaging and dispatch

Return Address:
NextSmartShip Returns Department
No. 39 Lianhuan Road, Lianping Village, Dalingshan Town
Zhixuan Warehouse, Dongguan, Guangdong, 523820, China

⚠️ Damages & Issues

Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us right away so we can resolve the issue promptly.

🚫 Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Personalized or custom items

  • Opened personal care or beauty products

  • Gift cards, sale items, or clearance products

  • Hazardous materials, flammable liquids, or gases

If you're unsure whether your item is eligible for return, contact us before sending it back.

🔄 Exchanges

Need a different item? The fastest way is to return the original and place a new order once the return is accepted.

🇪🇺 EU Customers – 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return your purchase within 14 days of delivery — no reason required.

Eligible items must be:

  • Unused, with tags

  • In original packaging

  • Accompanied by proof of purchase

💳 Refunds

Once we receive and inspect your return:

  • You’ll be notified of approval or rejection

  • If approved, refunds are issued to your original payment method within 10 business days

Note:
It may take additional time for your bank or card provider to process and post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at contact@shopprivada.com.

💖 At PRIVADA, we stand behind the craftsmanship of every item we offer.

If something isn’t perfect, we promise to make it right.